INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We usually work on an FOB basis out of Mombasa Port, but we are completely comfortable shipping CFR or CIF if that fits your destination setup better. Let’s map out whatever shipping structure works best for you when we start putting the contract details together.

How do you manage cold-chain integrity for fresh shipments?

We don't take shortcuts with our logistics—we work strictly with temperature-controlled networks and top-tier shipping lines. From the moment the produce is processed to the time it's sealed inside a reefer container, we constantly check the temperature and humidity logs. We make sure those specs stay perfect right up until the risk transfers under our contract.

Can you handle air freight for urgent or high-value orders?

Yes. For time-sensitive fresh produce or smaller premium wholesale volumes, we coordinate with leading air freight operators out of Jomo Kenyatta International Airport (NBO) to ensure swift delivery to your destination.

Who is responsible for customs clearance at the destination port?

Zova Trade handles all export clearances in Kenya. However, the buyer is fully responsible for ensuring the commodities meet the specific agricultural, phytosanitary, and customs import requirements of the destination country, as well as handling local port clearance and duties.

What are your standard payment terms for international buyers?

To ensure security for both parties, all financial transactions must go through verified corporate banking channels. We accept Wire Transfers (Telegraphic Transfer / TT) with an agreed deposit structure, or irrevocable, confirmed Documentary Letters of Credit (L/C) at sight. We do not accept cash or personal checks.

How do we get an official, binding price quote?

Any pricing sheets or informal quotes provided via email or WhatsApp are for initial discussion only. A quote becomes a binding commercial offer only after we issue and both parties sign a formal Proforma Invoice or a detailed Sale & Purchase Agreement.

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