FREQUENTLY ASKED QUESTIONS
We usually work on an FOB basis out of Mombasa Port, but we are completely comfortable shipping CFR or CIF if that fits your destination setup better. Let’s map out whatever shipping structure works best for you when we start putting the contract details together.
We don't take shortcuts with our logistics—we work strictly with temperature-controlled networks and top-tier shipping lines. From the moment the produce is processed to the time it's sealed inside a reefer container, we constantly check the temperature and humidity logs. We make sure those specs stay perfect right up until the risk transfers under our contract.
Yes. For time-sensitive fresh produce or smaller premium wholesale volumes, we coordinate with leading air freight operators out of Jomo Kenyatta International Airport (NBO) to ensure swift delivery to your destination.
Zova Trade handles all export clearances in Kenya. However, the buyer is fully responsible for ensuring the commodities meet the specific agricultural, phytosanitary, and customs import requirements of the destination country, as well as handling local port clearance and duties.
To ensure security for both parties, all financial transactions must go through verified corporate banking channels. We accept Wire Transfers (Telegraphic Transfer / TT) with an agreed deposit structure, or irrevocable, confirmed Documentary Letters of Credit (L/C) at sight. We do not accept cash or personal checks.
Any pricing sheets or informal quotes provided via email or WhatsApp are for initial discussion only. A quote becomes a binding commercial offer only after we issue and both parties sign a formal Proforma Invoice or a detailed Sale & Purchase Agreement.